Lisa’s 
Bouqcakes
  • Home
  • Menu
    • Cupcakes- Floral
    • Cupcakes - Classic
    • Cakes
    • Dessert Bar
  • Contact
  • Info
    • FAQ
    • Cake Care Instructions
    • Terms and Conditions
  • More
    • Home
    • Menu
      • Cupcakes- Floral
      • Cupcakes - Classic
      • Cakes
      • Dessert Bar
    • Contact
    • Info
      • FAQ
      • Cake Care Instructions
      • Terms and Conditions
Lisa’s 
Bouqcakes
  • Home
  • Menu
    • Cupcakes- Floral
    • Cupcakes - Classic
    • Cakes
    • Dessert Bar
  • Contact
  • Info
    • FAQ
    • Cake Care Instructions
    • Terms and Conditions

Because you may have some questions before ordering.....

FAQ

Do you have a physical store?

No, I do not have a physical store. I am a licensed California cottage food operator working within my home.


Do you have the proper licenses and registration to operate?

Yes! I have a valid food handler's permit, a cottage food license, and a business license in order to operate my out-of-home bakery. I operate under the laws permitted to me and use only ingredients available to cottage food bakers under their guidelines.


Do you offer consultations in person?

No, all consultations are conducted via email to streamline the process and focus more on creating your floral cake/cupcakes


How do I request a cake/cupcakes?

Complete order inquiry form so you can receive a quote and be invoiced.


Notice for large party/Wedding orders

Please allow a MINIMUM of 3 months notice.


How do I reserve my date?

No date is OFFICIALLY reserved without your paid 50% NON-REFUNDABLE retainer fee and signed contract. Both are required for advanced orders, with final balance due 3 weeks prior to your event. Last minute orders (anything less than 3 weeks) are to be paid in full at the time of order. If another competing inquiry should come in during your decision making time, I will contact you for “1st right of refusal” and would need your answer and commitment within a day or two to secure the date.


What payment methods are accepted?

Invoices are sent via Venmo or PayPal


If I cancel my order, can I receive a refund?

See Terms and Conditions for more details


Will I need to pick up my order?

Order totals that fall below the required delivery eligibility or that are beyond cities I deliver to will need to be picked up. All my items, including 2- tiered cakes, are carefully packaged for transport.


Do you offer delivery?

Yes, delivery is available on weekends by arrangement for orders of $300 or higher. Delivery starts at $75.


Do you offer "free from" type cupcakes/cakes?

I do not offer dairy-free, gluten-free, vegan, or low sugar products. I am also unable to adjust the sugar level of the frostings.


How should I transport my order safely?

Items should be transported in the footwell of car, flat inside the hatch of a van or SUV, and not on the seat.


What if something happens after I pick up the order?

Once you have picked up your order, Lisa's Bouqcakes is no longer liable for damage that occurs when driving or moving the item from your vehicle to its final destination.


How should I store my cupcakes?

Unlike cakes, cupcakes should not be stored in the refrigerator. A cool room temperature out of direct sunlight within the box is the best


How should I store cake?

Cakes should be stored in refrigerator and removed 1-2 hours prior to serving depending on the time of year. The cake should not be placed anywhere in direct sunlight or heat (ie. by a bright window, by a fireplace, outside in sunlight) If your event is being held outside, you MUST provide shade for the cake, and refrigeration prior to event start is HIGHLY recommended! (Reminder that buttercream begins to soften at room temperature)


Lisa’s Bouqcakes is a boutique cake and dessert studio specializing in buttercream floral cakes, 

cupcakes, & treats. Serving Dublin, CA and surrounding East Bay Area.

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