Terms and conditions

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By purchasing flower cupcakes and custom cakes, it is assumed that you have read and accept my terms and conditions in full.  All prices are non-negotiable and priced according to your specifications of design and size of cake/cupcakes/bouquet. Once an order is placed, adjustments and alterations may only be made at the discretion of Lisa's Bouqcakes on an individual basis. I reserve the right to refuse any adjustments and alterations after an order is finalized and once the window for changes has closed.

Payment

Orders and dates are NOT held or secure until payment is received, so it is very important to make payment promptly. For orders that are booked more than a month prior to pickup, a non-refundable retainer fee of 50% will need to be made to secure your order date. The retainer is obtained for the sole purpose of ensuring I am available on the specific date and for the requested cake design. Final payment is then due 21 days before order pickup. Orders booked less than a month prior to pick up require full payment of order. Once the order is approved and finalized, my cancellation policy is in effect

Cancellations/Changes

It’s understandable that events get cancelled due to a variety of reasons. There is a considerable amount of preparation and work that goes into your order in advance of the required date. Many of my buttercream flowers are prepared and stored in advance. 

Changes and cancellations to orders are accepted up until 21+ days prior to the date of pick up. You may make any changes that you wish to an order up until 21 days before pickup, however, I am unable to make changes on orders after that time frame. That means that for a cake due on a Saturday, I would need to receive an email notification of changes or cancellation the Saturday  21 days before.  If canceled within 21 days of the order due date, no matter when the order was secured, there will be no refund of the retainer or any payments made. Dates originally held with a nonrefundable retainer will not have this fee refunded under any circumstance. 

All cupcakes and cakes are made to order and available for pickup only from Lisa's Bouqcakes listed address. Any non-collected orders due to sickness or extreme circumstances are partially refundable only at the discretion of Lisa's Bouqcakes. I reserve the right to refuse a refund of any order placed via this online shop should I deem it unreasonable.

Best Before Date/Storage Conditions 

My specialty cakes are made entirely from natural ingredients, so they do not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Due to the perishable nature of these products, it is not recommended that the Bouqcake, boxed floral cupcakes, or floral custom cake be kept longer than two days.  Items should remain covered and be stored in a cool, dry place. Refrigeration can alter the texture of cupcakes, but in the summer months it is preferable if the product isn’t consumed immediately.  It is the purchaser’s responsibility to ensure the storage conditions are adhered to. There are no refunds available on any perishable item. 

Allergens found in home kitchen

All of my edible artwork creations are baked and decorated in a domestic kitchen setting. I am unfortunately unable to cater to specific allergy requirements. I do not offer gluten free, dairy free, vegan, or low sugar products, All cupcakes/cakes contain wheat, milk, eggs, and soy.  In addition, nuts and nut by-products are other allergens found within the home kitchen.  

Please be aware that although ingredients such as nuts and nut by products are not used in my cake products they are still used in my kitchen, so I cannot guarantee that any of my cakes are allergen free. If you chose to place an order this will be at your own risk. 

Design

Due to the nature of these products I cannot always guarantee 100% uniformity in colors from order to order, separate batches may vary slightly, however I always strive to keep consistency.  If a specific color needs to be matched, I will do my best to accommodate but please note that buttercream colors develop over time and may also intensify in color.  Attaching a color board helps when ordering.  

None of my products will ever replicate or look identical to another photo, and I will not make direct copies of other baker's work. Lisa’s Bouqcakes is not able to provide a refund for a cake or other product that does not look identical to a photo. Customer design specifications can be made via order inquiry form. Final designs and variants thereof are at the final discretion of Lisa's Bouqcakes to ensure the best possible result for each individual customer. 

Cupcake flowers may contain different variants of design and colors.  Any changes in design, date, and collection time are at the discretion of Lisa's Bouqcakes and may not always be possible. Final design specifications are at Lisa's Bouqcakes discretion. 

Order Pickup

Pickup times will be arranged between the customer and Lisa's Bouqcakes. Once you have selected your preferred pickup time, it is your responsibility to adhere to the chosen time and date.  Please understand that when the pickup window closes, I have other commitments and cannot guarantee that I will be available.  Any rescheduled collection times will be solely at Lisa's Bouqcakes discretion and cannot be guaranteed under any circumstances. Once your order has been picked up from my home,Lisa’s Bouqcakes is no longer responsible should damage occur during transport. The best location for your item is in the foot well of a car and NOT on the seat as it could slide off when car breaking.  Cakes should be carried from the bottom of the cake box and NOT from the box sides as that could damage the cake. 

Delivery

Available by arrangement and to orders exceeding $300 and within my delivery zone surrounding Dublin, CA. There is a $75+ fee for delivery not including set up if needed by client.  Delivery is only available Saturdays and Sundays by arrangement.  If you are requesting delivery, your location/venue must be willing to accept delivery by 3 pm.  If not, you will have to accept delivery at your current location or pick up your order.  Deliveries will not be made after 3 pm.

If you are in any way unhappy with your order please inform me promptly so that I can rectify any issues in a timely fashion. Refunds or replacements cannot be issued without return of product.